Nurse case managers serve as patient, family, insurance, and facility advocates.
Case management is a collaborative process. We work closely with physicians, nurses, social workers and a wide range of medical and non-medical professionals to develop, implement, and evaluate individualized patient care plans. Case managers work to meet complex patient needs. We make provisions for current and future needs of patients. Case management nurses promote quality care which encourages appropriate use of available resources.
We are here to ensure that ethical and legal issues are addressed. We also ensure that patients receive medically appropriate services. We are experts regarding public and private insurance reimbursement policies regarding healthcare. Case managers review charts and meet with other health care professionals to ensure that patients receive appropriate levels of care. We facilitate admission processes.
Case managers work holistically, ensuring that care and discharge plans meet the physical, social, and emotional needs of our patients.
Case managers use the nursing process to assess, plan, implement, and evaluate patient care and the use of resources. We monitor quality of care to ensure that infection control, risk management and all other aspects of services are appropriate. Our case managers have strong problem-solving abilities to solve organizational, relational or technical problems which may arise and to avoid variances to the plan throughout its anticipated duration.